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Terms of Use

Terms of Use

We Appreciate Your Business!

Thanks for visiting us online at

Centering Corporation values you as a customer and respects your right to privacy. Rest assured your personal information will remain confidential and available only to members of our staff. We will not sell your personal information to third parties for any other purposes.

Policy Overview
Please review the following policies carefully, as they are the terms of sale that govern your purchase at our online store.

The policies set out your rights and obligations with respect to your purchase, including important payment method, shipping procedures and product warranties.

Your placement of an order implies that you have read and agree to our online shopping policies, so be certain you understand them before you place your order.

If you have any questions what so ever about our products, pricing, policies or your recent order, please call us toll-free at (866) 218-0101 or, if you are located outside of the US, (402)-553-1200.

Sales Policy
Centering Corporation is North America’s oldest and largest grief and bereavement resource center. Centering Corporation provides resources to a network of professionals and individuals.

Wherever possible, Centering Corporation strives to offer competitive pricing along to our customers. Your total order price will include the price of the product at checkout, plus any applicable sales tax and shipping charges at the time of billing.

Centering Corporation reserves the right to change prices for products at any time and to correct pricing errors that may occur.

Proof Of Purchase
Once you completed your transaction, Centering Corporation will send a confirmation of your order via e-mail.

Payment Methods
Centering Corporation will accept payment through Visa, MasterCard, Discover and American Express. However, we are unable to accept credit, debit or check cards issued by banks outside of the United States and Canada.

For credit card purchases, Centering Corporation will require the credit, debit or check card number, expiration date and security code for your card at the time of purchase to protect against unauthorized usage.

The security code is an individual three- or four-digit number specific to your card that may be printed on the signature panel on the back of your Visa, MasterCard or Discover card. This number will be located on the front of American Express cards.

By placing your order, you represent and warrant to Centering Corporation that the use of your credit card is authorized and legal. Keep in mind, it is your responsibility to promptly notify your bank of any changes to your billing information or of any loss, theft or unauthorized use of your credit card number.

2. Centering Corporation can also provide invoicing for CURRENT customers. If you are a new customer and need to be invoiced, you will need to provide a Purchase Order number. If this is not provided, your order will not be fulfilled until we are able to contact you for a Purchase Order number or pre-payment information.

Wherever possible, Centering Corporation strives to offer competitive pricing along to our customers. Your total order price will include the price of the product at checkout, plus any applicable sales tax and shipping charges at the time of billing.

The proof of purchase that Centering Corporation emails or mails to you will include any applicable sales tax.

Tax-Exempt Orders
If you place your order being shipped within Nebraska on behalf of a tax-exempt organization or individual, please call Centering Corporation at (866) 218-0101 or (402) 553-1200 for further assistance. You will be required to provide your Tax Exempt ID Number.

Centering Corporation is pleased to offer a variety of shipping options to fit your needs. Remember that these estimates are for time in transit only, and that they do not apply until the product leaves our facilities.

As the delivery of your order is beyond Centering Corporation’s control, once your order leaves our facilities, we cannot assume liability for late deliveries, regardless of the delivery method you specify.

A signature is typically required for delivery. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package.

Please note that Centering Corporation is not able to adjust the shipping address once a package has left our facility.

Occasionally packages are returned to Centering Corporation as undeliverable. When the carrier returns an undeliverable package, please contact us at (866) 218-0101 to make arrangements for reshipment.

Return And Refund Policy
If you are not satisfied with your Centering Corporation purchase, please call us at (866) 218-0101 for instructions on returning the item. Please do so within 14 calendar days of the receipt of the product.

Please keep in mind, once an ordered has been shipped, it can not be cancelled.

If the item is returnable, and you send it back to us unopened in the original box, Centering Corporation will exchange it or offer you a refund based on your original method of payment.

You must return the product to Centering Corporation within 30 calendar days of the receipt. The return address is as follows:

Centering Corporation

7230 Maple St

Omaha NE 68134

(866) 218-0101
Attn: Nick Sieff

All products must be packed in such a manner as to prevent damage to the contents. Centering Corporation will assess a 20% restocking fee on any CDs or DVDs.

NOTE: Centering Corporation recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Centering Corporation or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Canceling/Changing Orders
If for any reason you need to cancel an order, change an item in an order, or change the shipping address, please call us at (866) 218-0101 or (402) 553-1200.

Generally, we cannot cancel an order once it has shipped from our facility. Therefore, the sooner you call the better our chance of catching your order in time. Be aware that most orders do ship within 24 hours. If we are unable to make the change before the order is processed and shipped, you will need to return the item.

Damaged Deliveries
Products damaged in shipping are the responsibility of the consignee (customer) and the carrier.

If a shipment is received partially damaged, have the carrier indicate the extent of the damage on the bill of lading before signing for receipt of the delivery. Once this has been done, it is the customer’s/purchaser’s responsibility to contact the carrier for the settlement of claim.

If the shipment is completely damaged, refuse the delivery. Contact us at (866) 218-0101 or (402) 553-1200 for a replacement shipment and specify that the original shipment was refused due to damages.

If you need assistance, our staff will be able to answer any questions and can help you in filing your claim.

If a shipment is received and there are concealed damages, the purchaser must file a claim with the carrier within 72 hours. The carrier will then arrange for an inspection and settlement of claim.

Other Terms and Conditions
Centering Corporation reserves the right to, from time to time, with or without notice to you, in Centering Corporation’s sole discretion, amend the terms and conditions for use and purchases regarding the online shopping services.

Any amendments by Centering Corporation will be effective only as to orders you place subsequent to Centering Corporation’s revisions of these terms and conditions on the Web site to reflect the amendments.

It is your responsibility to review the terms and conditions prior to submitting each order, and Centering Corporation has no responsibility to notify you of any changes prior to effectiveness of the changes or otherwise.

Centering Corporation can not be held responsible for typographical errors. Centering Corporation reserves the right to cancel any order placed – if there were a typographical error on the Centering Corporation store concerning pricing or availability of any item ordered when the order was placed.

Centering Corporation has the right to make changes to any products or services offered at the Centering Corporation Store, or to the applicable prices for any such products or services, at any time, without notice.

The information provided at the Centering Corporation Store with respect to products and services may be out of date, and Centering Corporation makes no commitment to update the information provided at the Centering Corporation Store with respect to such products and services.

Centering Corporation reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to our online store, or to any portion of our online store, for any reason; (2) to modify or change our online store, or any portion of our online store, and any applicable policies or terms; and (3) to interrupt the operation of our online store, or any portion of our online store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Centering Corporation, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason.

Limitation Of Liability
Centering Corporation shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data, or compatibility conflicts), unauthorized use of your credit card, or other consequence beyond the reasonable control of Centering Corporation.

Any liability of Centering Corporation, its employees, affiliates, or agents, to you for damages, losses and causes of action, whether in contract, tort, or otherwise, either jointly or severally, shall be strictly limited to the aggregate dollar amount paid by you to Centering Corporation in the twelve (12) months (or, if less, such shorter period of your use of the online shopping service) immediately prior to the claimed injury or damage.

Governing Law
The use by you of this Web site, the Centering Corporation information, content, services, or other materials, and any and all other matters between Centering Corporation and you related hereto, shall be governed by applicable laws of the United States.

If any part or parts of these terms and conditions are held to be invalid, the remaining parts will continue to be valid and enforceable.

Nothing in these terms and conditions affects any statutory rights of consumers that cannot be waived or limited by contract.

You hereby agree to waive any right to a jury trial in any suit arising out of or relating to this Web site or any Centering Corporation information, content, services or other product.

Any suit or proceeding arising out of or relating hereto must be commenced within one year from the date the right, claim, demand or cause of action being asserted first came into being.

Venue for all disputes arising out of or relating to this agreement shall be in the federal courts situated in Omaha, Nebraska.

Neither Centering Corporation nor its employees, agents, representatives, licensors or suppliers shall in any event be liable to you or to any third party for any lost profits, revenues, business opportunities or business advantages whatsoever, nor for any direct, indirect, special, consequential, indirect or incidental losses, damages or expenses directly or indirectly relating to the use or misuse of this site, or any other hyperlinked Web site, or any Centering Corporation information, content or other material or software used therewith, the use or failure, non-compliance or limited availability of any information, content, or service provided by Centering Corporation through this Web site, any information provided in the Centering Corporation system or any obligation under or subject matter of this Web site, whether such claim is based upon breach of contract, breach of warranty, negligence, gross negligence, strict liability in tort or any other theory of relief, or whether or not Centering Corporation is informed in advance of the possibility of such damages.

If you have any questions regarding this Web site or its contents, or these terms and conditions, please call Centering Corporation at (866) 218-0101 or (402) 553-1200.

Once Again, Thanks For Your Business!
We Hope You Visit Our Web Site Often For New Products, Event Information, And Special On-line Deals.