Customer Login

Lost password?

View your shopping cart

Shipping & Returns

Shipping & Returns

Telephone Orders — Toll Free: (866) 218-0101

We are open from 9:00 to 4:00 p.m. Central Time, Monday through Friday, to assist you with your orders. If you need to call during off hours or if we are assisting other customers when you call, you can leave orders on our answering machine. Please speak slowly and be sure to include your phone number in case we have trouble understanding anything on the recording. Having full names and addresses for shipping and billing, as well as a purchase order from your institution (if applicable) will help us to ship to you quickly and correctly.

 

Phone Numbers
We need a phone number to contact you in case of problems with your order at the time of shipping or with delivery. We never give away or sell addresses, phone numbers, or email addresses. Your privacy is important to us.

 

Fax Orders — (402) 553-0507
We have a Fax Order Form available on our Web site. Print the form and fax us a quick order. If you have trouble printing the fax forms you may need to adjust the size of your fonts on your browser. The form is set for medium fonts. – You can also create your own form!

 

Shipping
Shipping charges for Regular US Shipping will be calculated based on your choice of shipping methods and the weight of your total order.  Shipping charges for Canada will be calculated at a rate of 20% of the subtotal of the order and will be shipped the best possible way, unless otherwise specified by the customer. Please note, brokerage fees are not calculated into the shipping cost.  The customer is responsible for brokerage fees or any taxes that may be applied after the shipment has left our facility.

 

To Expedite Orders
We need zip codes, telephone numbers and product codes if one is listed. This makes our order processing much quicker, and your order will reach you sooner.  Most orders are shipped within 1-2 business days, if all items are in stock (for the most accurate information on in-stock items, please call toll free 1-866-218-0101; see also the Back Orders section).  Please allow up to 10 business days to receive your order.

 

Rush Delivery

Rush Delivery is available by phone only, please call us toll free 1-866-218-0101
Cost for Rush Delivery may be higher.
Rush is only available on in-stock items.
We cannot send a Rush order to a P.O. Box.
Rush orders must be placed by 2PM to ship the same day requested.

Orders are only shipped on business days so realize rush orders will not go out on weekends or holidays.  Additionally, UPS does not deliver rush shipments on the weekend (for example, a Next Day Air package shipped on Friday will not be received until Monday).
Only credit card orders can be rushed.

Method of Shipment

For US Shipment:  Orders over $50 in value are required to be shipped via UPS so that we may track them to guarantee delivery.  For orders under $50, we recommend USPS for shipping unless you chose an alternative method during check-out.

For Canada Shipment:  Orders will be shipped the best possible way, unless specified.

For outside Canada/US:  Please call our office for shipping options outside of North America, 1-402-553-1200.  You can also email to orders@centeringcorp.com.

Please note: UPS will not ship to a P.O. Box address.

 

Returns

If you are not satisfied with your purchase, please call us toll free at 1(866)218-0101 for instructions on returning the item.  Please contact us within 14 calendar days of receiving the product.

Please keep in mind, once an order has been shipped, it cannot be cancelled.

If the item is returnable and it is sent back to us unopened and in the original box, Centering Corporation will exchange it or offer a refund based on your original method of payment.

You must return the product within 30 days of receiving the items.

The return address is as follows:

 

Centering Corporation

Attn: Returns

7230 Maple Street

Omaha NE 68134

 

All products must be packed in such a manner as to prevent damage to the contents.

Centering Corporation will assess a 20% restocking fee for returns of order over $200 (please call for additional information).  CDs, DVDs and VHS tapes are non-refundable.

NOTE: Centering Corporation recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Centering Corporation or declare the full value of the shipment.

 

Back Orders

Occasionally, items will need to be re-printed and will be unavailable for an unspecified amount of time.  We will still take your order for these items, but they will not be shipped until they are available.

 

Gift Certificates
Gift certificates are available in any dollar amount. Just write gift certificate and amount on your order form and specify the person and address to whom you want it sent.

 

Please feel free to give us a call or contact us online if you have any questions.